NCO staff concerned about severance as closure looms


The staff of call center NCO FINANCIAL say they are concerned that no information about their severance is being provided to them.

The close to 400 employees were told yesterday that the company could be closing as soon as June 29, 2018.

“We have not gotten any information about our severance. Pertaining to the amount that will be paid to workers employed there for years,” the staff wrote in an email.

They also appear to be unclear as to the amounts they are owed as the company closes.

“Were we entitled to a payoff? Where we lied to? Were we all fooled? Will our severance be lower than we expect it to be?” are some of the questions they’ve asked.

“We need more details of this info by our managers,” they added.

The workers are not collectively unionized despite efforts to do so. However, some staff may be independently part of a union.

Ezmore Roberts of the Antigua Barbuda Workers Union is hoping that the company will provide severance and vacation owed to the employees.


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  1. Where the hell are you people getting this info???? SMFH OFCOURSE WE’RE GETTING OUR MONEY!! I DONT THINK THEY WANT A WAR!!

  2. This worker obviously doesn’t pay attention. We were given all the information that they currently had and we were also told that more information is there to come. Can we please stick to the facts and stop with the false information.

  3. NCO getting free housing and cheaper labour in Jamaica.
    Don’t know about customer service cuz from what i ear dem a payah dem dem affi go larn fe talk propa hinglish firss

  4. Why didn’t the staffs join a unionized bargain agent from the beginning? Some people don’t like union and now this happened, I am sure they all are saying now that they should have.
    I hope that the workers get what is due to them before the company clear out of town.
    A lot of Jamaicans work for this company so why not they go along to Jamaica.

  5. Mary-gene we were told tht we are not unionized due to the fact tht its a none government place

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