LETTER: Some business executives have no email courtesy


Dear Editor,

After sending out a few emails a few weeks ago I realize that some people have no email courtesy at all email marketing software

I emailed at least two telecommunications companies, a couple major businesses and a couple banks. I used the emails the companies provided either on their websites or directly to me.

It’s days later and I am still awaiting their responses. These companies have not so much as acknowledged receipt of the email.

When I followed up with calls they confirmed receipt. So I am wondering why at the time of receiving the email these people never responded.

I would understand if I had the wrong email, or if the email was sent to the junk mail but that clearly wasn’t the case.

The emails come in, they read it and totally ignore it. This is a slap in the face and a great insult.

These are the same companies who boast of their excellent customer service. They publicise their emails and when people email them they don’t respond at all.

How is this different from a customer coming into a business, asking a question and not getting a response?

What is the sense of having an email when I have to spend money calling you just to see if you got it? Emails are on their phone just like the Whats App that they are on 24/7.

Crying shame these company officials who claim to be so busy need to do better.

Thanks for the space.



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  1. It’s just a sham. They don’t really expect you to email them, hence the reason for not responding. It is downright unprofessional and disrespectful.

  2. Their employees are illiterate? untrained? unsupervised? just do not care about the customers? Just a few of the epic fails in this situation.

  3. Sadly many companies think customer service is just when someone walks into the business and interact with employees face to face. Many Business managers and even owners need to first fix their approach to, and understanding of, customer service.

  4. This article is so true. After working 26 years with the United States government, I am now working with a small local service business here in Antigua. Dealing with the company customers by email is a waste of time. About 80% percent of their customers do not response to emails, they are so use to receiving phone calls from the company and posted mail. Customers like the banks, government offices, hotels, etc… do not response. I am so stress at times because I am so used to get 95% of my work done through technology now it felt like I am going backward 40 years.

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