Career Opportunity Title: Operations Supervisor




Title:                Operations Supervisor                                                Status: Full Time



AXCEL FINANCE is the leading regional microfinance institution, dedicated to providing high quality andinnovative financial solutions for individuals and micro‐enterprises across several markets in the Caribbean.


Through active community engagement, we have successfully promoted social mobility and economic activity.


As the Operations Supervisor you will be responsible to effectively supervise front‐line team members on a day to day basis to develop and grow our loan book.


Superb management skills are critical as the Supervisor directly coaches and develops the credit and collections officers.


An effective Supervisor interacts with employees and customers every day; leads by example, coaches and holds the team accountable to do what’s right for the customer.


Key Responsibilities:


  1. Supervise loan officers.


  1. Attain branch loan production targets while maintaining acceptable delinquency levels as set by the Management.


III.    Conduct verifications and approvals of all loan applications.


  1. Liaise with collectors and lawyers regarding delinquent clients.


  1. Ensure high customer satisfaction levels.



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