Toxic Workplace Creating Inertia Among Youth

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Toxic Workplace Creating Inertia Among Youth

Customer Service in Antigua has never been worse! The rot starts in the Government in all sectors, and as Antigua’s development is built on everything trickle-down,  the private sector is as bad as the trickle source.

A bloated public sector of inefficient, under-utilized and uncaring persons offers little comfort to those that wish to do business with government.

 

There is now the trickle down effect found in the private sector where  young educated, and presentable young persons frown constantly and fail to satisfying their customers.

Clearly the atmosphere of incompetence which supervises the overseas educated youth on the job is creating frustration for the young people who have been educated in structured educational facilities in foreign countries.

 

Their moulding abroad offered them solicitous counsellors with eyeball to eyeball conversations, where they have gotten accustomed to speak frankly of their likes and dislikes. When they open their mouths at home on the job, they are considered rude for having a divergent opinion, and ridiculed about their intelligence.

Only recently a youth who was reluctantly persuaded to follow the route of higher learning, returned to do his contracted work in respect of the scholarship granted, only to find such utter frustration on the job.

In an attempt to express to his General Manager his need to work and the holdback of his energies by his Supervisors, his language (no expletives) caused the GM to further distance himself from the young man by assuming a superior and haughty stance from the youth. I have to mention that haughty management tactics are considered outdated and now replaced by conciliatory respectful conversation, helping youth in the workplace to learn to respect themselves and others.

The workplace in both Government and Private Sector is toxic. A young enthusiastic youth joining the Customer Service team in one of Antigua prominent resorts found himself the happy job of serving the guests around the pool and Room Service.

Cheerful, smart and efficient, his tips and positive guest comments increased and he was overjoyed, then suddenly quit. His comments on that resort’s female staff’s envious abuse and derogatory comments made the young man run from the job, and decide he cannot work in that atmosphere of bad mindedness.

We all remember a senior Minister admitting that the complaint of a departing company was the slip-sliding downhill of our Customer Service in the workspace.

Asking for help from a government worker busy with a personal call on government phone is like disturbing a dog with a bone, they are rough and mean, and if you try to correct their behavior you are ignored.

If you ask for the Supervisor they are always not available. The truth is the public servants are now copying their superior bosses whose contempt for the Rules, Regulations and the Law are exhibited daily and with no apology, rather demands for apologies from the victims of their breaches.

Government offices no longer respond to letters of complaint or inquiry, instead the expensive government paper and envelopes, if you are lucky, will admit receipt of your letter and that is all.

 

Further, government officers want no meetings or for that matter any presentation of written facts which could possibly force them to change their biased and unorthodox activities, usually based on cherished mis-information.

The toxic workplace is causing depression among the young people and they don’t want to work, and it’s not because they are lazy, they are just too earnest, and care about their time being useful!

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7 COMMENTS

  1. This is not only well written, the points made are very valid!

    …habits, become #Norms!
    …norms, become A Way Of Life!
    …a way of life, defines a People!
    …a people, defines a Culture!
    …said culture, will predicate!
    …this culture, shall dictate!
    …the said people take!
    …since, life is cyclic
    …as, #TIME is left in its own wake!
    …for indoctrinations are by design
    …not, by mistake!

  2. JEALOUS BITCHES ARE LIKE LEAVES THERE EVERYWHERE..

    when your good customer service IS VALUED AND COMPENSATED JEALOUS UGLY BITCHES THAT COULDNT RECEIVE SPIT IS ALWAYS JEALOUS…..THEY MAKE THE ENVIRONMENT TOXIC ……TENSE …..IN THE HOTEL INDUSTRY CUSTOMER SERVICE SHOULD BE HIGH ON MANAGEMENT PRIORITIES…..ALL TOXICITY SHOULD BE REPORTED AND DEALTH WITH IN A TIMELY MANNER…BUT WHENSOME WORKERS ARE THERE LONGER THAN YOU AND SLEEPING WITH SUPERVISORS MANAGERS CO PLAITS GO IGNORED……BUT LIKE YOU SAID HES YOUNG …INWENT TOAN ESTABLISHMENT FOR DINNER ONE NIGHT THE CUSTOMER SERVICE WAS GARBAGE I REFUSED TO TIP THE WAITRESS INSTEAD I TIPPED THE BARTENDER WHO LEFT HIS POST TO MAKE SURE THE ORDER WAS PREPARED …..THE SAID WAITRESS WAS MORE INTERESTED IN HER FRENS AND THE BITCH THAT IAM TOLD HER I REFUSED TO TIP YOU ON SAID BASIS…CUSTOMER SERVICE IS VITAL TO ALL BUSINESSES.

  3. Don’t blame the public sector for toxicity in the private sector. I have worked in 2 private sector expat firms and they are the most toxic workplaces that I have encountered anywhere. Private sector create their own toxicity. As bad as it was when I worked for two like government companies, the private sector ones were worst by far.

  4. The problem is the quality of people the society is producing.
    THE PROBLEM IS NOT THE WORK PLACE IT IS A PEOPLE PROBLEM.

    FOR YEARS I HAVE BEEN SAYING THIS…….

    • a rotten selfish society lacking love and full of greed and materialism. that invasive behavior is surely destroying our societies.

      • Lovell single-handedly contracted the economy by 25%. Wiped out the middle class from our SOCIETY and has the gall to make love to IMF ROMANTIC RHYTHMS WADADLI POWER CAN’T ABST HOTEL RIPOFF ABIB COLLAPSER BANKING-SECTOR COLLAPSER ANTI-UWI FIVE ISLANDS CAMPUS

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