The Guyana Honorary Consul in Antigua and Barbuda, Robert Reis, wishes to express deep concern over recent customer service experiences reported in connection with InterCaribbean Airlines.
In the past six weeks, complaints have surfaced regarding cancelled and delayed flights across several destinations served by the airline.
There is growing concern over what appears to be inadequate attention to these matters by the airline and its handling agents.
Affected travelers report a lack of empathy and accountability, matters that must be addressed promptly.
It has come to the attention of the Honorary Consul that compensation has not been provided to travelers inconvenienced in Antigua, Barbados, St. Lucia, and Guyana.
This has resulted in unjust additional financial burdens as passengers are forced to find alternative travel arrangements at their own expense.
Mr. Reis particularly emphasizes the experiences of the Guyanese community traveling from Tortola, BVI, Montserrat, and Antigua to Guyana.
These passengers, often traveling considerable distances with connecting flights, have found themselves significantly affected by these delays and cancellations, costing them additional expenditure and significant inconvenience with no concern being shown for their plight.
With regard to this pressing issue, Mr. Reis respectfully calls on the governments of Antigua and Barbuda and Guyana to engage with InterCaribbean Airlines.
Since permission for the airline to operate within the region has been granted by these governments, they are rightfully positioned to insist that the contractual service agreements are honored.
Recent incidents, such as the stranding of a family including small children from Montserrat at the VC Bird International Airport in Antigua and the excessive delays and flight cancellations, faced by passengers, underscore the urgency of this matter.
The additional costs incurred by travelers and the seeming indifference from handling agents only compound the distress.
The Honorary Consul recognizes the role that InterCaribbean Airlines could play in regional travel but he reiterates that to do so, the airline must improve its performance and governments must safeguard the interests of passengers.
He commends the Travel Agents Association of Guyana for bringing this matter to their government’s attention.
In closing, Mr. Reis urges all relevant stakeholders to come together to address this situation promptly.
It is in the best interest of all parties, especially the traveling public, to ensure that the service provided meets the standards of reliability, empathy, and professionalism that they rightly expect and deserve.
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Bring back
LIAT!!!!! Who vex dead!!!
L. I. A. T. We need you now more than ever. You NEVER miss the water til the well runs dry. All amma say on this matter!
The consulate of guyana need to train the girl in the office of his good customers service
Another SCAM heavily subsidised by the BARBADOS government .
I’m an Antiguan and I have flown on Intercaribbean several times. I support Liat all the way. Please do what is necessary to get Liat back to full profitable operational capacity please. Liat is apart of the Caribbean history, legacy and lifestyle. Please existing shareholders. Keep Liat and grow Liat. God bless Liat and Caribbean.
I suffered at the hands of Inter- Caribbean last year, when they left me stranded in St Maarten for 3 days without a lick of compensation or concern. I agree with the indictment of poor customer service snd management, lack of empathy, integrity and accountability, but rather, downright rude employees, as well as, non’-application of basic and obvious airline ethics.
This media brief is NOT diplomatic.
This media brief should have being informing the public of the measures the airline will take to improve service.
The Consul should have written to the airline , and held discussions. Further, the Consul must know that diplomatic relations does not includes public spats.
Guyana is a member of CARIOM and there are protocol channels to handle matters of customer service of a PRIVATE COMPANY.
The Consul should be reprimanded for this obvious breech of DIPLOMATIC ENGAGEMENTS.
END
@Melchesidec
Beautifully stated. Same thoughts occurred to me as I read it.
The only diplomatic engagements one needs to have with INTER CARIBBEAN AIRLINE let them pay for FUEL, LANDING FEES, HANDLING FEES ETCETERA with CASH no CREDIT or open an ESCROW ACCOUNT with the EASTERN CARIBBEAN CENTRAL BANK and DEPOSIT a REGULATED set amount of U.S DOLLARS so if the AIRLINE goes BANKRUPT REFUNDS and SERVICES will be PROTECTED It is about TIME AVIATION in the CARICOM COUNTRIES needs to be REGULATED. DIPLOMACY will never give me back my MONEY I if the AIRLINE FAILS.Let the CONSUMERS DECIDE.
Reprimand the HONORARY COUNCIL FOR theTRUTH in protecting the consumers give me a break you MELCHE”SICK” needs to be reprimanded for promoting a scam.
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