Royal Bank of Canada stops cashing cheques for non-clients

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Customers are expressing outrage that the Royal Bank of Canada has stopped cashing cheques for customers without an account at the bank, so much so that they’ve taken their concerns to Prime Minister Gaston Browne.

One customer who spoke publicly on the issue said he was recently refused cash after he tried to change and RBC cheque at its branch in St. John’s.

“I did some work for a client, they gave me a Royal Bank cheque. I went to Royal Bank and they say they stop cash cheque,” the man said.

He urged PM Browne to “please look into it because some people out there don’t have an account and if you give them a cheque what are they going to do with it?”

In response, PM Browne told the caller to Pointe FM that he will ask the Attorney General to look into the matter “to see whether or not they may not be violating their fiduciary responsibility to their customers.”

“I understand that globally we are moving towards a cashless society but Royal Bank has to take into consideration that we are nowhere close as yet,” Browne, a former banker said.

“We are still a society that is cash-based and for them to take a decision that they are not paying cash for cheques drawn on their bank, I think that goes against the whole culture of the society.

“They are putting customers at a major disadvantage,” he added.

It is not certain when the new Royal Bank of Canada policy took effect or whether it was announced through the local media.

However, in reports from Trinidad as far back as January, the bank said it will no longer cash cheques for non-clients. Social assistance and government pension payments for non-clients will still be cashed.

We reached out to the local branch of RBC but calls went to voice mail.

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5 COMMENTS

  1. Never considered having an account at this bank. And after what they did to Lionel Nedwell, i NEVER will.

  2. Poor people will always suffer when those in a position to help actually make life harder. I wonder how much it would cost someone with a Royal Bank cheque to have their cheque cashed at a business that offers cheque cashing services Vs. cashing it at the bank the cheque is drawn on?? Honestly, RBC is the only bank in Antigua I swore never to hold an account at and every few years they just remind me why I made that decision.

  3. They very thief new members y’all looking
    I used to have an account there every month they take 25 from ur money

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