He did not name the company but Prime Minister Gaston Browne has revealed that the lack of compassion by employees may cause a major employer here to shut its doors.
The prime minister said, principals of the company visited him on Friday and indicated that they were thinking of closing within a month.
“They indicated to us that they may have to close very shortly within 30 days which could see a few hundred people losing their work,” Browne told Pointe FM.
He said the development is “very unfortunate” and said he tried to get the employer to stay by offering concessions.
“I even went as far as calling the landlord who they pay about $100,00 in rent and ask him to cut his rent to 50 per cent down to 50 thousand and the landlord agreed right in their presence, in order to salvage the business.”
Browne said the main problem being faced by the company is how the staff treat customers.
“Whereas our people are very skilled…they reckon that the soft skills are very weak,” he said.
“When I speak to soft skills, I am referring to the emotional empathy, the kind of civility that is needed on the job.
“They communicate well in terms of speaking English but the way they communicate with people is a problem,” Browne lamented.
He said the issue needs to be tackled nationally especially in the service sector.
Browne said customer service skills are becoming increasingly valuable “which unfortunately are not deeply embedded in our culture.”
The prime minister says the issue needs to be tackled on all fronts, particularly among the youth.
“Even within our society, some people go to work and refuse to say good morning to their peers.”
Browne says hotels are also complaining and customer service and that he was prepared to lead by example.
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