Mount St. John’s Medical Centre Joins Worldwide Focus of Patient Experience Week


Hospitals and healthcare facilities across the world are celebrating Patient Experience (PX) Week this week, April 22-26, to honor their staff for impacting patients’ experiences in a positive way. This is the sixth annual Patient Experience (PX) Week, a program created by global organization The Beryl Institute.

“Our teammates dedicate all 52 weeks in a year to supporting the health and wellbeing of this community,” Salma Crump, Head of Marketing & Communications at MSJMC, said, “so taking one week out of the year to honour their dedication is the least we can do.”

Mount St. John’s Medical Centre is one of hundreds of participating hospitals around the world.

The Beryl Institute, an international community of healthcare professionals that began PX Week in 2014, defines patient experience as “the sum of all interactions that influence patient perceptions across the continuum of care.” The Institute encourages participating facilities, like MSJMC, to celebrate not only medical staff, but executives, administrators, patients, families and the community at large.

“We understand that everyone here contributes in one way or another to our patients’ experience at MSJMC: physicians, nurses, therapists, food service workers, maintenance, assistants and volunteers,” Crump said. “The concept of patient experience has moved from the fringes of the healthcare conversation to the heart of all that health care encompasses and that’s where we want it to be. Each and every one of us is the reason our care is both exceptional and close to home.”

MSJMC is highlighting the initiative with educational sessions for its team – On topics such as “Responsible Communication” and “Ethics”. Photographs of staff holding up signs reflecting the theme were also shared on social media.

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