LETTER: My dehumanising experience at the Treasury

9
Treasury

Dear Editor,

I am hurt. The Antigua Treasury is threatening to deprive me of my humanity. I offered some services to a particular ministry and much to my surprise my invoices were processed in quick time and sent to the treasury. That was in August. We are now in December.

However, knowing how slow the treasury system works I decided to give them a couple months to have the payments ready. And so as December approached I began inquiring. The friendly lady on the phone told me the payments were not ready, took my number and promised to call me back.

Ten days passed and the woman did not call so I enquired again and another woman told me what I already knew; that the payments had not been processed. She too took my number and promised to call me back and yet days passed.

In the last two weeks, including on Christmas Eve, I have been making inquiries in person. You must understand the long lines at the Treasury. Each time I return, they take my number and promise to call.

Then I was told come on particular days and times which I did. I am fully aware that the delay is not on the part of the people on the front line and so I have tried to understand their plight since they appear to be genuine.

But Mr Editor you can understand how this terrible experience has sought to dehumanise me. I feel no better than a beggar asking for a handout. I have spent no less than 18 hours standing inline only to be told the same thing.

I am told this is how things are in the Treasury but I also know it is unacceptable. I am writing having just visited the Treasury again only to be told that the small amount that they owe me has not been processed.

The strange thing is individuals who provided the same service, for a higher amount and submitted their invoices at the same time have been paid.

What do I have to do to get paid? Do I go to the Treasury and make a scene? Was I too considerate?

It is unreasonable of me to expect that if the government asks me to provide a service that I get paid in a reasonable time. What do I tell those people I am indebted to? Should I be afforded the courtesy of a phone call by the Treasury staff all of whom have my number written in their little books?

I’ve always worked very hard for what I want and found legitimate ways to earn an income. I fully understand that at times clients have difficulty paying. I also understand that the department has been busy of late.

But why give me such a run around? I’d much prefer being told that there is no money to pay me than to have me waste countless hours and money seeking payment like a rabbit seeking a carrot on a stick.

I hope that you will publish my letter and give me a voice even though the Treasury will not give me my money.

Broke

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9 COMMENTS

  1. Happy Customer:
    I was at the Port on Saturday 23rd, December 2017, i must say the ladies that worked at the gate was awesome, there was one in particle in a cap who assisted with pride and professionalism. she took numbers for persons whose barrel were not ready, she took her cell and called persons telling them they can proceed to the port the containers with there barrel were opened. they were friendly! The customer service was excellent…. good job. This young lady is an asset to your organization.

  2. Sir, I feel your pain of unfortunate circumstances surrounding the collection of your overdue funds.
    I too have been waiting to be paid since April, and was told upon inquiring that I have to wait a little longer. The system simply sucks your time and effort in order to collect what’s yours. I can only hope that the appropriate government ministers and others of authority would read our complaints and proptly put revisory measures in place to expiditely handle this situation.
    Hope you get paid soon!

  3. Some of us have been waiting upwards of a year and over, especially for payments from the festival office, and not even the courtesy of the truth as to why we are being ignored. Government needs to treat their vendors better….by the way, do you know that if you owe the government while they owe you more than you owe them and can’t get paid from them, they have the right to take your case to legal affairs, where they can hold on to your travel documents and force you to pay not only what is owed, but also their attorney fees….someone please explain this.

  6. Welcome To the club Sir, I have been waiting for a particular Ministry to process my papers since 2011. I have been walking and calling from pillar to post and nothing. I left my numbers so many times for the PS that i am sure they have a full directory yet no return call. It is as if the Ministries and Departments are famous of saying they will call back but fail to do so. GOVERNNENT DEPARGMENT ARE TOO TARDY.

  7. Big thank you to the Port ladies the customers service at the gate to enter the port was remarkable. Keep up the works ladies. When customer service is bad we speak so now it was excellent I am letting the port know. A big thank you girls!

  8. I sympathize with you and I totally understand your frustration. Unfortunately as much as you try to work with some of these government system is totally wack…

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