The Resort has produced a working document to cover the prevention of any viral strain that may threaten the well-being of its staff and guests.
The compilation dubbed “Viral Mitigation Policies and Procedures”, highlights all standard operating procedures to be adopted by the property in the event of any viral outbreak. It covers policies to guide the actions of staff in areas of guest management, cleaning and disinfecting, room management, laundry operations, and food and beverage.
In some cases, the adaptations are pioneering to the local hotel sector:
48 hours hold on rooms recently vacated.
Rooms sanitized and sealed daily.
48-hour laundry lock and pre-wash sun disinfecting process.
According to Jeff Wellemeyer, CEO and Chairman of Hodges Bay Resort & Spa, the Hotel management is quite cognizant of the extenuating circumstances caused by the onset of Covid-19 worldwide and sought to adapt the best practices of leading global corporations such as Disney who enlisted the experts of the John Hopkins University to compile their list of operating protocols.
A nurse’s station has been secured on property with two nurses and two doctors on call for 24-hour periods and temperature checks have become a mandatory part of the resorts staff and guest check-in procedure.
All staff members are also being asked to complete an on-line health checklist prior to leaving for work and this checklist is instantly screened to prevent sick staff members from attending work while exhibiting symptoms of a viral infection.