Gwenette Johnson And Other LIAT Passengers Want Ticket Refunds


Gwenette Johnson, 49, has lived in Antigua & Barbuda for the past 25-years.

A medical emergency forced her to return to her native Dominica last November to see a natural medicine practitioner. In early March 2020, Gwenette booked a flight on LIAT to return to Antigua & Barbuda on April 4.

The Cooks Hill resident spent $650 on her one way ticket home to return to her family, her job and her church.

At the end of March, she was faced with the unfortunate news that LIAT cancelled its service following the lock down of Antigua & Barbuda and the region due to the coronavirus pandemic.

Since then Gwenette has depended on the generosity of her hosts who provide her with meals and a place to stay.

She wants badly to return to Antigua & Barbuda to provide for herself and her daughter but Gwenette says the airline has not communicated with passengers about how to get their money back.

She does not know whether any airlines are flying between Antigua & Barbuda and Dominica at this time and does not know how she will buy another airline ticket without her refund.

Officials have said that LIAT collected over $ 11 million from passenger since covid-19, anticipation of resuming its services to the wider Caribbean.

But the 60-year-old airline is on life support, another casualty of the deadly pandemic. The airline’s fate is in the hands of an Administrator, Cleveland Seaforth, who has been tasked with the reorganization of the airline. If that fails, LIAT may never return to the skies.

Gwenette is among hundreds of residents who booked flights since March to travel to and from various destinations within the region. Angry passengers have taken to social media to demand their money from LIAT.

“Why don’t they tell people about their money that they lost in buying tickets. Like me I lost over US$ 500 with them in a these hard economical times. They need to give people back their money. Every time they posting all kinds of things, post when people going to get their money back,” Brittney said.

One passenger threatened to take the airline to the Caribbean Court of justice.

“They need to return people money who booked, paid and never get no flight,” a woman wrote on Facebook.

We reached out to office numbers provided for administrator Cleveland Seaforth but no one answered.





  1. Hi Gwen, since you said you don’t know whether any airline is flying between ANU and DOM and whomever that heard your plight never informed you the answer is NO. Gwen also, DOM was closed for passenger traffic up until August 7. Ok Gwen.

  2. Firstly it’s not the airline is the problem right now it’s money to perches a ticket as I understand being in Dominica for the lockdown she would have had to spend some money in the first place we can see one of the main problems with LIAT and high government taxes on tickets, why would a one-way ticket cost so much it looks like they are avoiding telling people about refunding ticket money where is the 11 million collected NOW ?.How could I fly on the LIAT brand again without getting my money back.

  3. People who are going through this: Please contact your bank (or Visa/MasterCard) to initiate a charge-back. This will get your refund 100%. Charge-backs are initiated when the buyer did not receive the goods they purchased. Banks know this and will be able to assist you easily.

  4. $650 for a one way ticket from Dominica to Antigua? That in itself is outrageous.All of you calling Seaforth office.Do not expect an answer anytime soon.LIAT is in very deep dung.They have very little assets if any at all.So in my opinion.Those monies you folks around the Caribbean paid to LIAT for tickets.That is what keeping LIAT barely in existence.Easy monies and no services in return.All of you ticket holders.Get together some way and introduced a class action suit against LIAT.Good luck to all of you.

  5. I bought 3 half tickets to travel in March and because of the covid19 I could not travel now my money is there and I do not know when they will refund it

  6. I bought 3 round trip tickets to Barbados and that is alot of money to have to loose it is crazy . I got back from the hotel but all it says for liat is the airline will contact you and it may be passed on to another ticket in a years time.

  7. That was one helluva expensive (and ill-advised) trip back home to Dominica to consult a medical health practitioner!!! Now you find yourself in the company of hundreds of thousands of pre-covid traveller’s the world over whose plight is identical. It’s not a LIAT thing per se, nor is it a Gaston Browne issue (for all of you sickening haters out there). Ms. Dominica, before you incur further financial woes and enrich the Bush lawyers egging you on to file suit, be sure to secure from them a written offer to provide you pro bono services. Good luck!

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