Flow customers can now share life’s special moments faster and easier with access to increased data plans. The new plans give customers up to 10 gigabytes of data which is a massive upgrade to the existing pre-paid data packages. The new “Always On” Prepaid Plans have recently been rolled out in BVI, Dominica, Grenada, St Lucia and St Vincent bringing the total number of Caribbean markets to have received the new plans to (6) six.
“Life is about moments” said Cable & Wireless Country Manager, Joe Mathieson, “The new plans are designed to enable the millions of happy connections our customers make each day across our network. We have made it simpler for customers to connect and share without worrying about running out of data. In fact, the concept of ‘Always On’ or ‘Always Connected’ drove the design of these plans. Customers have told us that they want to have their phones’ data on at all times without fear of going over their existing plans and incurring high costs and we listened. We are no longer talking about megabytes, but rather gigabytes of data! With so many options to stream movies, download music and share photos across our network we have given customers much more data with our new plans.”
Denise Dixon, Commercial Manager said “the new pre-paid plans range from 1 to 10 gigabytes of data and many include additional benefits like FREE local minutes to call any network and FREE access to messaging on the most popular social media platforms like Snapchat, Whatsapp, Instagram, Facebook and Twitter – (SWIFT). The plans are also available in convenient sizes from 1 to 30 days to suit customer’s needs. Dixon added “Customers will also see a refreshed look and feel in our stores and around the island. We enhanced the customers’ experience at our various touchpoints including our retail stores and kiosks, contact centre help desk and our new and improved MyFlow self-care app.”
Addressing the audience at a special launch event for the new plans, Dixon said “It’s a great time for our customers and our teams. We are determined to bring a level of passion to our customer service that will require everyone to be focused on delivering the best experience for our customers. We must ensure that each of life’s most important moments, no matter how small or big, is easily captured, experienced, and shared and we enable those moments. Every one of us must become ‘moment-makers’ for our customers.”
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