C&W Communications Appoints Susanna O’sullivan As Vice President For North Caribbean Operations


: C&W Communications (C&W), operator of Flow and BTC in the Caribbean, today announced the appointment of Susanna O’Sullivan as Vice President, North Caribbean, which includes Anguilla, Antigua and Barbuda, the British Virgin Islands, the Cayman Islands, Montserrat, Turks & Caicos, and St. Kitts and Nevis. Ms. O’Sullivan will also join C&W’s Executive Leadership Team succeeding Garfield “Garry” Sinclair who served in the position for the last two years.


The appointment is part of an organizational shift that also includes new roles for C&W in the Dutch Caribbean, Trinidad and Tobago, and the South Caribbean. Of the four new positions, two will now be held by women.


Ms. O’Sullivan is an accomplished executive who started her journey with C&W in 2011 as Regional Operations Manager (B2B), then worked her way through various positions including Regional Technical Operations Manager and Senior Director, IT for C&W. In February 2020, she became the first woman in C&W to hold the title of Senior Director of Technical Operations in charge of network transformation and customer experience for both the Jamaica and Cayman Islands markets.


Inge Smidts, CEO of C&W, said, “I am delighted to appoint Susanna into this key role. She is a true testament to the wealth of talent we have within our organization and I am confident that she will bring great value to the role based on her experience and qualifications. I look forward to seeing her work with our North Caribbean team to create memorable experiences for our customers and to deliver on our business performance goals. Additionally, as we champion greater inclusion and diversity in the workplace, we are mindful of the need for more balance and female representation in our industry, and so we are committed to appointing qualified women into leadership positions.”


Ms. O’Sullivan expressed her excitement at landing the new role, commenting, “I have some big shoes to fill. Garry has been an excellent leader over the last few years for the Northern Caribbean and he has delivered exceptional results, earning the respect of his peers across the region. I know that I have Inge and Garry’s unwavering support, and the support of the other country managers and colleagues across the region, as we all work diligently to delight our customers and keep our communities connected. I am grateful to work for a company where we all have the opportunity to learn, grow, develop, and continue to take on positions with increased responsibility.”


Garry Sinclair will transition into retirement later in the year.


Smidts continued, “I don’t have enough words to express how thankful I am to Garry for all the work he has done, in Jamaica, across the Caribbean, and most recently in the North Caribbean and the Bahamas. The entire leadership team at C&W offers him our deepest appreciation and heartfelt thanks, and we wish him all the best as he eases into a well-deserved retirement.”


Speaking on Ms. O’Sullivan’s appointment, Mr. Sinclair said, “It is a pleasure to pass the leadership baton to her. We have an excellent team across the North Caribbean who are driven to succeed in their respective markets and are passionate about delighting our customers.

Susanna has my full support as she transitions into her new role, and I have every confidence that she will bring a fresh approach to help take this team to even higher heights.”


Mr. Sinclair has had a stellar career at C&W, including seven years as the Country Manager of Flow Jamaica. He also served as President of Flow’s Caribbean Business, where he was responsible for driving the performance of fifteen Caribbean markets. Most recently, Mr. Sinclair was appointed as Vice President, North Caribbean, and CEO of C&W’s operations in the Bahamas, BTC. He helped steer BTC through a period of significant transformation including navigating the crisis and aftermath of Hurricane Dorian, before turning over the reins to Bahamian, André Foster, earlier this year.

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