Source: Real News Antigua- Consumers owing the Antigua Public Utilities Authority (APUA) face the risk of disconnection if they fail to bring their accounts up to
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Beginning today, Monday, February 19, the Authority will commence its disconnection drive, which runs until February 29.
Accounts that are 30 days or more in arrears are at risk for disconnection.
Accordingly, in its public notice, APUA urges customers to try settling their accounts for all of the services it provides – electricity, water, and telecoms (Inet mobile, home and business).
Customers who would like to discuss special payment arrangements can do so by contacting the Credit Control Department, the Authority says.
Bill payment can also be made online on the authority’s Direct Online Bill Payment Portal at www.apua.ag, or through any of APUA’s banking or credit union partners.
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Meanwhile, APUA promises persons who are disconnected that, once payment is made, their reconnections will be processed within one or two business days after.
Residents are grumbling, in the meantime, about the pending hike on water rates, since that service is erratic, at best, while the poor quality of the water does not justify the new fees, they say.
The increase becomes effective on March 1.
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I bearly get water in forth road ,🙄🙄🙄 its a week now the water come on 10 minutes then turn off I dnt understand
I’m not familiar with juris prudence in the Eastern Caribbean.
I know the bar is high; but is there such a thing as a class action lawsuit when a utility’s actions or inactions are considered damaging or negligent?
@APUA. If there is money to be shared it should be you APUA 2ho share thr money.. imagine paying months worth of water and some of us when you add the days in the month we get water like 3 to 4 times a month… so thr rest money where is it going? APUA your doing a terrible job so stop blaming the people for overdue pay when you do not give water like you promised in the first place.
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