APUA Blames Interruption Of INET Home Service On Their Suppliers’ Network

APUA Headquaters

In the early hours of Saturday 7th December, 2019, an interruption affected an estimated 800 inet home subscribers and Antigua Public Utilities Authority (APUA) Telecommunications Business Unit says the direct cause was was due to activity on one of our suppliers’ network.

According to APUA, technicians were able to identify the problem immediately, and our supplier subsequently restored service within a few hours.

The APUA Telecommunications Business Unit expressed apologizes for the inconvenience and gratitude to our customers for the understanding the situation during this period.

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  1. “Our supplier subsequently restored service”, wait wait. Is this the same situation as the Water and Electrical Business Units?

  2. What about pro-rating customers bills. You suppliers in Antigua are criminals. When consumers are in arrears you are quick to cut or add “service charge” BUT when their services are interrupted as a result of you the SUPPLIERS, it should be taken for granted.

  3. Antigua need to get better service for customer’s because there is not a lot competition so you can switch that’s the reason why they does that they should have made to. Pay customer every time the service interrupts or cuts out they does what they like and have things there way wake up Antiguans

  4. We should be given credit for outages. On ALL services not just Inet. Why is that so difficult.
    In fact I’ll go as far as saying that if a credit for service loss system were in place we would see efficiency of services from APUA drastically improve. That is because no one wants to be held accountable for losing money. That is the key to dragging APUA service delivery into the 19 Th century.
    Yes I said 19. What?

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