A letter to the Community First Credit Union Manager. Why are some ATM customers short change?

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Dear Manager

To say the least, I am extremely disappointed with the service that your establishment is presently offering to some of us, as customers, concerning the issuing of new ATM cards.

Your service of replacing & issuing of new ATM cards to replace the expired cards is long overdue & yet to be desired. It is certainly creating a considerable degree of inconvenience to those persons whose cards have expired.

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We are in the 21st century where computer applications are very user friendly. As a result, to offer a ‘ service ‘ to a customer, the service can be enabled or disabled, just by a click of a mouse button.

It has now been almost five months that my ATM card has expired and obviously, the card would have to be replaced. My expired card was surrendered to your establishment & I was told to return within two weeks inorder to get the replacement.

As instructed, I acted accordingly. However, upon my return, I was told that the production of the new card was not completed because the upgrading of the card, is taking longer than expected. As a follow up, I was further told that within a week’s time, the card should be ready. 

This time, I chose to call before I was faced with any additional disappointment. The clerk who I spoke to on the phone, clearly indicated that the new ATM/DEBIT card is completed and so, I can now come and have the card collected.

Surprisingly & disappointingly so, upon my return to your establishment, for the second time,  I was once again told that the card is  incomplete because the printer is now broken down and a definite time cannot be given as to when the printer will be back in operation.

I will admit that Murphy’s Law is applicable in this instance. That is ” Anything that can go wrong, will go wrong “. However, I cannot comprehend as to why your operations do not have in place a backup system for eventualities such as this.

This situation has created a considerable degree of inconvenience. Needed monies from the ATM machine are not accessible especially on weekends.

Therefore, I am making a plea to have your IT staff update the present software to have the ‘ expired date ‘ for all the expired cards be extended to a new date to facilitate customers like myself and others who presently cannot have access the ATM machines.

The present situation is disgusting & it is extremely unfair to us who needs the ATM service. The situation needs looking into immediately.

Alex

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9 COMMENTS

  1. Don’t tell me that this financial institution is going back in time during this 21st century. Obviously, this is poor customer service. It is not good enough in this digital age. Community First need to get their act together.

  2. Alex you seem bitter, and I wonder if your experience is even true. Community First Credit Union is one of the best banking institutions in Antigua

  3. @ John Public: why attack the messenger rather than comprehending the content of the message in the letter and then rebut with a constructive criticism.

    First, the letter was the sentiments of Alex.
    Second, where is your empathy on behalf of the customer?
    Third how can ” Community First ” be the best Financial institution, when such poor service is been offered?

    Because, you are not one of the victims, you seem very heartless in the matter. Sad!!
    Alex & others would have all rights to be bitter due to the service they have received.

  4. @ John public
    Shut ya rass……. I have the very same experience and I have to transfer to someone who has that bank and ask them to withdraw for me to avoid going into the bank.

  5. The Bank should mail the new cards out to their customers.Why do they have to go into the Bank to get such.I have Debit and Credit Cards.When expired, all are mailed to me.I have never gone into a Bank to collect any Cards.

  6. SJCCU is now a bullshit institution and you geta bonus delay time as compulsory service rights for a further bullshit service.
    I have to close my account there, too much bullshit, dem a follow suit behind ECAB, the # 1 leading bullshit financial institution still standing to serve more bullshit.
    The gyal dem nail laaang and dem cant even type prappa, dem on dem phone and see you need assistance and a heap of them at customer service and you in line and nobody nah seh nottin. Best a get a new shoes and bury my money like in the old days, everybody a get shoes and me nah hab none, that cyaant right.

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