SOURCE VIRGIN ISLANDS NEWS ONLINE: TRELLIS BAY, Beef Island, VI- Information reaching our newsroom is that an incident between passengers and officials of interCaribbean Airways spiralled at the Terrance B. Lettsome International Airport this morning, December 22, 2025, as passengers became irate over the cancellation of a flight which was destined for Santo Domingo.
The interCaribbean Airways flight JY410 from Tortola (EIS) to Santo Domingo (SDQ), which was scheduled to depart from around 11:35 AM AST and set to arrive in Santo Domingo at 1:05 PM AST, was cancelled.
Based on information provided to our newsdesk, armed police were reportedly at the airport; however, the irate passengers insisted that they were not leaving and continued to demand that interCaribbean find another flight to get them to their destination.
Police to make arrests
According to an anonymous source, police have indicated that they will make arrests.
Attempts were made to contact the Managing Director of the BVI Airports Authority (BVIAA), Mr Kurt A.G. Menal, as well as officials from intercaribbean Airways, but this has proven to be futile.
The Royal Virgin Islands Police Force (RVIPF) was also contacted, and its media liaison, Akia L. Thomas, said she would enquire and get back to us.
Virgin Islands News Online will continue following up on this matter and will bring any updates when they become available.
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Not surprised. This is typical of the service being given by InterCaribbean Airline. And they don’t give a damn. There is no accountability and our government have set no standards or oversight for these regional airlines. No one cares. There will be more of these violent confrontations at other airports. Caribbean people are more stressed these days than in the past so tempers will flare. The owner is from Cayman Islands so he has no commitment to the Caribbean. And also remember that InterCaribbean was brought to ensure the death of LIAT. So he is well protected by Mia.
This seems to have happened in BVI, not USVI as the headline states .
This airline is in considerate. People want to go home for Christmas I believe. They just cancel flights because they can without making any concerted efforts. I had the same experience with the airline coming from St.Martin a few years ago. Get to the airport, just to be told that all flights are cancelled for the day and the next two days.
The authorities need to do an audit of this Airline’s Operations. There are too many customer complaints, SUM TING WONG.
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