Passenger Calls interCaribbean Journey “Flight From Hell,” Demands Refund and Compensation

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Dear interCaribbean Customer Relations Team,

I am writing to formally complain about what I can only describe as the flight from hell on December 17, traveling from Kingston (KIN) to Dominica (DOM).

I paid for and planned my journey based on the confirmed route KIN – BGI – DOM. At the very last minute, this was changed without warning or meaningful explanation to KIN – SDQ – BGI – DOM.

This unilateral decision fundamentally altered my travel plans and immediately set the tone for what became an exhausting and deeply distressing experience.

What followed was a sequence of delays, missed timelines, and complete operational chaos.

Not a single leg of this journey departed on time. Hours passed with little to no clear communication, no sense of urgency, and no apparent concern for the passengers being impacted.

By the time I finally arrived in Dominica, it was almost midnight, many hours later than scheduled.

I was not just inconvenienced; I was distressed.

I felt trapped in a system where passengers had no agency, no clarity, and no consideration.

The constant uncertainty, compounded by fatigue and prolonged travel, was overwhelming.

At several points during this ordeal, I genuinely felt mistreated and emotionally worn down.

What was most troubling was the complete absence of remorse.

There were no sincere apologies, no acknowledgment of the disruption caused, and no effort to make passengers feel seen or supported.

The experience felt dismissive, careless, and frankly abusive in the way it disregarded the well-being of paying customers.

Operational issues may occur, but how an airline responds to them is what defines its commitment to customer care. In this case, that commitment was entirely lacking.

Accordingly, I am formally requesting the following:

  1. An apology acknowledging the mistreatment and distress experienced,
  2. A full refund of the ticket purchased for this journey, and
  3. Additional compensation for exemplary damages, in recognition of the unreasonable disruption, emotional distress, and unacceptable handling of this matter.

This complaint is made with the expectation that it will be taken seriously and escalated appropriately.

Sincerely,

RON

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14 COMMENTS

  1. Boo hoo hoo!😭😭 Next time try LIAT, the Phoenix of Caribbean airlines. GO LIAT 20/20 🇦🇬🇦🇬🇦🇬🇦🇬

  3. InterCaribbean does not care. Mia brought them to the Caribbean to help in ensuring that Liat never recovered and then this year she gave the owner a National award. InterCaribbean has mistreated the people of the Caribbean for years. But I blame our governments who do nothing to monitor these airlines that serve the Caribbean. The international airlines are governed by serious consumer protections. We have none. Our governments just don’t care about us.

  5. I have traveled on InterCaribbean numerous times and all that RON has stated about his hellish flight is true. Each flight was always delayed without telling passengers what was happening… and when I say delayed… delayed for hours or, worse yet -cancelled. Accommodation and meals?? That was like pulling a tooth. SMH…. Customer service, beyond poor. Now that LIAT is fully back…. we all know what to do.

  6. The saying “you never miss the water until the well runs dry” is truly applicable relation to missing LIAT pre Covid. LIAT was late at times, like any other airline, but never had the operational chaos so many experience with Inter Caribbran Airlines. You never had to even think about how would I get to St Lucia or Dominica or Barbados etc, you go to LIAT and purchase a ticket to go and come back the same day, for a weekend or any length of time you wish. Now, it seems so impossible and not worth the headache to even think about traveling regionally. Lesson: We must appreciate what we have before it is too late.

  7. The truth is, in our neck of the woods there is very little recourse, remedy and resource that is available to make a formal complaint, so the journey continues. Our region is not properly served by any form of regulatory, oversight or airline governance body that oversees travelers rights and given the very limited transportation options that we have, sometimes we are forced to take one or none. The airline transportation service over the past years has left a lot to be desired…..crappy and grossly inefficient.

  8. U will probably get an apology for your distress but u sure as hell aint getting a cent back…..YA MONEY DEAD!! U PAYED TO TRAVEL AND TRAVEL U DID, U ARRIVED TO UR DESTINATION ANNOYED BUT ALIVE…..

  9. I guess everyone who has travelled with intercaribbean can relate to having these same experiences. I was on a flight from Barbados to St.Lucia while on the flight a little round was made on the runway and the plane stopped all of a sudden. The St. Lucian passengers were told that George Charles airport was closed and we had to disembarked. Well a phone call proved that this was a lie. We had to be placed in a hotel and was asked to pay for taxi and dinner and we would be refunded. Still waiting for the refund.
    The following day we had to be faced with a whole lot of delays. We finally arrived in St. Lucia about 6pm.
    Not great reviews for Inter Caribbean at all.
    My next travel to the Caribbean God permitting won’t be with them at all.

  11. L……I…..A….wait for it……..T – everytime

    Intercaribbean delayed from 7 to after midday, with NO explanation when travelling to the DR

  12. Same experience, operational chaos, no remorse, no prior warning about delays etc, absolutely horrible. I’m the type of person who would do what Ron did, but I only had little to one day to fly to and from Barbados. So I had no time to do this but I did made a vow, NEVER AGAIN Intercaribbean.

  13. I have also experienced the chaos that is Inter Caribbean. Place the complaint on their Facebook page. Shame them.

  14. I’ve made up my mind that unless I have no other choice, I will not travel with intercaribbean. Twice I’ve had bad experiences with them. Imagine alon one occasion, they wanted to deposit me in Barbados after flight delays (which they didn’t communicate with us). When I inquired about what happens to my connection after I get to Barbados they informed me that I would be on my own. I immediately asked for a refund and went over to LIAT and bought a ticket from them. LIAT accommodated.

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