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Minister Melford Nicholas recently shared insights into the inefficiencies within the Government of Antigua and Barbuda, attributing them to bureaucratic “rules of engagement” such as excessive paperwork, inspections, and document confirmations.
He explained that this paper-driven process often results in lost progress due to the difficulty of tracking where tasks stand.
Reflecting on his transition from the private sector to government in 2014, Nicholas noted the outdated methods of communication, including lengthy letter forms and minutes circulated among government officials.
He described these as holdovers from an older system that he sought to modernize.
Nicholas introduced an electronic messaging platform to streamline communication and document sharing across government departments.
While the initiative faced resistance, with many ministers and permanent secretaries slow to adopt the new technology, it ultimately aimed to improve collaboration and efficiency within the public service.
This commentary, following the recent teacher’s strike and shake-up in the Ministry of Education, highlights the challenges governments face in modernizing and improving public service efficiency
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Trupz!
I agree
A thing that I thinks needs to modernised are passport applications.
I don’t understand why am applicant for an Antigua and Barbuda passport, WHO IS ALREADY A HOLDER OF SAID DOCUMENT, needs to always bring back a marriage certificate, birth certificate, etc
I’m thinking that if I’m presenting my old passport, isn’t that sufficient that I’ve met the criteria to hold an Antigua and Barbuda passport? Isn’t there a file showing I submitted these documents already?
The application process needs some tweaking
Paper pushing creates jobs for political appointees, so why would the government systems change when it comes to communication when it serves the best interests of politicians. Streamlining by way of the introduction of technologies will cause loss of jobs and a nightmare for politicians.
Digital systems won’t fix poor attitudes and lack of accountability.
At least he’s not pretending everything is fine like some others do.
Can we start by actually answering phones at government offices?