This article says, in a nutshell, that APUA overbilled customers. They are making up for it by offering a discount.
Now that is not the way to correct overbilling. You REFUND your customer the actual amount overbilled. Or you subtract it from their next bill. Anything other than that is robbery.
By how much were we overbilled? How can you offer a 10% discount across the board? If a person just got utilities connected on August 1, would he or she get a discount too? The overbilling does not apply to him.
What’s going on with APUA nowadays? Minister Nicholas and Minister Yearwood, please do your job and behave honestly. After all, you guys have no utilities to pay like the rest of us.
Fed up
Advertise with the mоѕt vіѕіtеd nеwѕ ѕіtе іn Antigua!
We offer fully customizable and flexible digital marketing packages.
Contact us at [email protected]
APUA did not overbill. Ignorance can’t done in this country. They had problems getting the meters read on a timely manner to fit into the regular 4 weeks cycle. So instead of getting a bill for 4 weeks usage, you are getting billed for 6 weeks. You are being billed for what you consumed. Next billing cycle will adjust itself. Why is this so hard to understand?
This is pure thiefing and wickedness. How can they even think of this. You are not doing us any favor. You messed up. Do the honest thing and refund people accordingly.
The bills are correct you must learn to read and comprehend. No bills were overbilled . The reading of the meter days are longer so next billing cycle will be shorter. They weren’t able to read the meters on time thats why the cycle are longer
They like they cant read
How is that thieving? They are just charging you for a longer bill cycle so instead of 30 days its longer into a next month . If you dont understand ask questions cause this makes you look dumb
Idk what y’all on. I read the letter and I have the same opinions this author has. Maybe I did not read it properly. The point is the overcharged for a month alone which is considered theft. They are not charging with the new installation. They are charging from the previous billing. The article is simply saying that a 10% discount is simply not enough.
The writer of the letter obviously did not take the time to understand fully what the situation is. You can’t make a determination based on just this letter, which is erroneous. I would encourage you to read the original article and understand that there was no over-billing, but the cycle time was longer than usual. https://antiguanewsroom.com/apua-explains-higher-charges-on-bills-offers-discount/
So,let me get this straight. The problem was an extended billing period of 6 weeks instead of 4.
I hear folks on the media screaming bloody murder because their bill TRIPPLED in some instances. How do we explain that?
So if you billed for six weeks instead of four,will the next bill only reflect TWO weeks? This would perhaps be a more plausible solution.
So when they are busy guestimating the bill and coming up with some rediculous figures what do we call that? For years my water was estimated (and not for any of the reasons APUA has posted on their wall in the office). It did not matter if water was off for two weeks I was still paying the exact same amount. Then out of nowhere seven hundred and something dollars for 2 adults and a toddler so forgive me if I don’t always trust what they have to say.
@Fed up, they say being able to read and comprehend is important. You just made a fool of yourself by reminding persons of this fact. The release from APUA made clear persons were not billed for the prior month, so their bill now includes two periods. There was no over-billing. Their billed amount reflects what was on their meter.
Is APUA owned by the ALP? All the mercenaries have emerged to attack the folks who have inquiries, which is the usual whenever they seem to be exposed.
Some of you all like to chat alot of shit , thiefing is thiefing and that’s that
Apua finally got caught? People are fed up. Enough already. Why pay for water when you only get it on sporadically.
We don’t need a discount. If we were overbilled, the simple thing to do is apply the credit to our next bill. By the way, APUA needs to update their billing and other software every three to five years.
These are the kinds of irregularities and abnormalities that happens when you do not have a proper regulatory body in place to oversee and ensure customers interest and satisfaction. APUA ought to have known that they cannot just get up and bill customers for a longer billing cycle than what they are accustomed to. That is not in accordance with good accounting and finance principles and practices. Such a thing would most likely reflect a significant increase in the monthly bill for some customers. These things will cause customers to further mistrust the company whose public image and perception is already at an all time low. We need an independent Office of Utilities Regulation or we might see more of these incidences in the foreseeable future.
It’s still not adding up!. I travelled for 3 weeks during the billing period and my bill is more than two times the amount I paid for my previous bill. I am now convinced that they are estimating the bills and not reading the meters because there is no other way.
People budgeting, living at the bare minimum right now and it’s like you can never see your way with this system.
I’m just tired.
Now tell me that my water bill that usually comes the max of $70. For the past 6 months with last month being $22. Now this month comes to $370. Are you telling me that, that’s a 6 week reading of my water bill. Without any sorts of leaks at my home and no additional occupants but my mom and I. Do you think 10% is anything?? Chupz. Awu just give me one bruk pls.
@Justice Rose on your bill it will state actual or estimated. Simply look at your meter and if its behind the reading, take a picture of it, get it to APUA and they will make the necessary correction if there was a bad reading/estimation
Apua needs to issue pay as u go meters , let me buy what I can afford and stop paying for what I did not use I’m fed up of the outrageous electricity bills and when u go to dispute a bill the workers act as if they were program to say what apua tells them to say , so u can’t get any justice, I myself is also fed up of apua and them thiefingnes !
Comments are closed.