Dear Editor,
“COME HOME” they said..
I had some serious issues with Digicel back in October 2014 & I decided to sign up with APUA INET in October 22nd, 2024
The process was smooth and the representative told me that I will be contacted in 2-3 weeks.
After 2 weeks I contacted them to get an update. I was told there is a back log in the system & someone will call me.
I called a week and a half later then inwas told that there was some discrepancies with my form. The representative who I signed up with called me & clariffied the issue. She told me she was on leave & not sure why the info wasn’t sent to the technicians.
On December 10th, 2024 asking if I already collected the modem.. I said no.. No one told me anything. She then advised me that at the time I signed up they didn’t have any modems available.
She then asked me if I can collect the modem the following day . I told her that I won’t be off until the following Tuesday & I don’t have anyone to collect it.
Furthermore I do not want INET anymore because this is too much. She then told me to come in to do a refund but it will take 2 weeks.
On December 17th, 2024 I went in & up to this day. I am waiting for the call for the cheque.
I made a call today & was told I will be contacted but then was about 4 hours ago. I had to call back moments ago & was told that the accounts department didn’t specify a time when the cheque will be ready. But the information is with them & I’ll be contacted.
INET
“Support Local” they said..
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APUA has too many workers who do NOT know what each other is doing. When the got their fiber they told me that I would have to discontinue my Bundle service with CTV. I liked the Bundle because it afforded me a lower cost for CTV’s service. However, I needed a document to take down to CTV to commence the service continuation with CTV. I cound NOT get the document from APUA as they said they could not find the document and had a whole lot of back and forth. I had to journey to CTV to COLLECT this document to take BACK to APUA… Even discussing this issue tires me.
Mr. Bradshaw, your APUA staff is grossly incompetent. Please address this problem
Dear writer, I’ve been waiting for months (more like over a year) for my transfer from DSL to the fibre optic service, and by all accounts I ain’t missing nothing… so, I’m no longer interested. Can’t bother with the run around and non service/lack of service.
I suffered the same thing also their electricity on and off destroyed my appliances and they did nothing but give me the run around which I grew tired of . The inet DPT needs to pull up there socks .
We are happy with iNet signals and equipment. Download and Upload speed usually about 1/3 the advertised / promised speed, we generally get by with that. Importantly, there is seldom much downtime. The service office is typical Government Bureaucracy, where the left foot does not know what the right foot is doing. So going in about any issue seems time consuming and the staff unwilling to simply say, “I do not deal with that issue. Go to that representative in the … booth. They deal with that. Best to just dial 611 and they are very knowledgeable and helpful.
Digicel has no “611”. Users, have no idea who to call for help. For example, if you have been at delinquent, in making a payment, so are informed when service is cut off. You pay online. One needs to drive all the way to town to get reconnected.