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Dear Editor,
I feel compelled to share my recent experience with the Deep Water Harbour and Customs Department; an experience that left me both frustrated and disappointed.
What should have been a simple, straightforward process turned into an exhausting ordeal that highlights just how far behind our systems still are.
Clearing an imported vehicle has become an unnecessarily tedious and stressful task. The level of disorganization and poor customer service at the port is beyond disappointing.
There is no proper structure, no efficiency, and little respect for the public’s time. Something as basic as a certified stamp is not even available. Instead, people are made to go from one officer to another, simply to have someone write “certified” or “ok” on a document.
For a port that was redeveloped at such great cost, this is completely unacceptable.
There is a clear absence of process, communication, and accountability. People stand in long lines, often unsure of what comes next, while staff move at their own pace with no sense of urgency or empathy, especially Mr. Gore.
It’s as if the frustration of the public doesn’t matter. This kind of inefficiency erodes confidence in our public institutions and reflects poorly on the country’s commitment to progress.
What makes this all the more disappointing is the stark contrast between the government’s vision for the port and the actual experience of the citizens who must use it.
Not long ago, Prime Minister the Hon. Gaston Browne proudly announced that the redeveloped Deep Water Harbour would position Antigua and Barbuda as a transshipment hub for the Eastern Caribbean.
This US$90 million investment, built by the China Civil Engineering Construction Corporation, was meant to represent modernization and growth. Yet, the reality on the ground is one of outdated processes, frustration, and inefficiency.
We cannot continue to invest millions in infrastructure while neglecting the systems, management, and customer service that make those investments worthwhile.
True development is not only about new buildings and equipment it’s about how efficiently and respectfully people are served within them.
I write this not to cast blame, but to call for accountability, structure, and professionalism.
Antiguans and Barbudans deserve public services that reflect the same level of progress we proudly showcase to the world. Until that happens, all the investment and ambition will continue to fall short of truly serving the people.
Sincerely,
A frustrated citizen.
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It’s called the Paper Pusher employment services.
I have said before, and most unfortunately, is that Antigua is a “Fringe economy/society”
Everything looks great on the fringes/outside, but the middle is rotten and suffering.
The 365 beach looks great, the airport looks great, the sea port looks great, the beautiful houses on the coast looks awesome, but every thing in the middle(the people who keeps the island going) suffers.
It’s one of the weirdest things I ever seen, and I see it first hand every time i come through that airport. And when I say the people that keep the island going, I don’t mean the people that are in government or the ones who work for it, but the people who carries all the burden of the incompetents of the system.
The mediocrity in Antigua stands out like a sore thumb. If you are not part of the ” fringe” it’s suffering for you.
Hey buddy , this is Antigua .
What you are expecting?????
Government does fake things for money and vote , not for you or the people of Antigua and Barbuda … welcome
Without any professional workers what you expecting ??? After the election more money gonna go in they’r pockets…
We don’t have any professional workers and the politicians are the worse than all the others .
Well friend lemme tell you…..
I have been a broker down there for over 30 years and it’s always been the same. The level of complacency has spanned decades and different administrations.
I have been calling for officers to be rotated and re-trained constantly but when people get comfortable it’s a hell of a thing to get them to change.