SOURCE: CARIBBEAN LOOP NEWS- Passengers were left stranded overnight at Aruba’s airport after British Airways canceled flight BA 2156 to Antigua and London, leaving many without accommodations during peak tourist season.
“Never in my life have I seen anything like this,” said one distraught passenger after the ordeal, which began around 7pm when travelers were informed of technical issues while already aboard the aircraft.
What started as a 90-minute delay stretched into multiple updates throughout the evening, culminating in the flight’s cancellation at 12:20am.
Passengers were forced to disembark and collect their luggage with no immediate assistance from the airline.
“I cannot believe they did nothing to assist us. This is unacceptable,” another passenger complained as they watched airline crew members file out of the airport to their arranged transportation and accommodations.
The situation was particularly challenging for travelers whose phone plans were expiring that day, leaving them unable to make calls.
And with limited hotel availability, some passengers had no choice but to sleep on the airport floor.
The Caribbean travelers were forced to endure uncomfortably cold conditions as strong winds whipped through the area, making an already difficult situation even worse.
It wasn’t until 2am that British Airways sent an email to affected passengers, stating: “We sincerely apologise for the unprecedented and extended delay onboard today.
This was due to a technical issue identified with the aircraft prior to departure, which our engineers were unable to resolve in time to operate the flight. Safety is our highest priority, and we would never operate a flight unless it is safe to do so.”
The airline’s email promised that their customer relations team would make contact within 48 hours and offered to automatically rebook connecting flights for affected passengers.
While the airline’s website indicates passengers can apply for reimbursement, many are uncertain about when or if compensation will arrive.
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