{"id":253912,"date":"2025-10-15T05:00:00","date_gmt":"2025-10-15T09:00:00","guid":{"rendered":"https:\/\/antiguanewsroom.com\/?p=253912"},"modified":"2025-10-15T08:52:13","modified_gmt":"2025-10-15T12:52:13","slug":"letter-frustration-at-the-deep-water-harbour-when-progress-fails-the-people","status":"publish","type":"post","link":"https:\/\/antiguanewsroom.com\/letter-frustration-at-the-deep-water-harbour-when-progress-fails-the-people\/","title":{"rendered":"LETTER: Frustration At the Deep Water Harbour – When Progress Fails the People"},"content":{"rendered":"
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CLICK HERE TO JOIN OUR WHAT\u2019S APP GROUP<\/em><\/strong><\/a><\/p>

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Dear Editor,<\/p>\n\n\n\n

I feel compelled to share my recent experience with the Deep Water Harbour and Customs Department; an experience that left me both frustrated and disappointed.<\/p>

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What should have been a simple, straightforward process turned into an exhausting ordeal that highlights just how far behind our systems still are.<\/p>

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Clearing an imported vehicle has become an unnecessarily tedious and stressful task. The level of disorganization and poor customer service at the port is beyond disappointing.<\/p>\n\n\n\n

There is no proper structure, no efficiency, and little respect for the public\u2019s time. Something as basic as a certified stamp is not even available. Instead, people are made to go from one officer to another, simply to have someone write \u201ccertified\u201d or \u201cok\u201d on a document. <\/p>

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For a port that was redeveloped at such great cost, this is completely unacceptable.<\/p>\n\n\n\n

There is a clear absence of process, communication, and accountability. People stand in long lines, often unsure of what comes next, while staff move at their own pace with no sense of urgency or empathy, especially Mr. Gore.<\/p>

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It\u2019s as if the frustration of the public doesn\u2019t matter. This kind of inefficiency erodes confidence in our public institutions and reflects poorly on the country\u2019s commitment to progress.<\/p>

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What makes this all the more disappointing is the stark contrast between the government\u2019s vision for the port and the actual experience of the citizens who must use it. <\/p>\n\n\n\n

Not long ago, Prime Minister the Hon. Gaston Browne proudly announced that the redeveloped Deep Water Harbour would position Antigua and Barbuda as a transshipment hub for the Eastern Caribbean.<\/p>\n\n\n\n

This US$90 million investment, built by the China Civil Engineering Construction Corporation, was meant to represent modernization and growth. Yet, the reality on the ground is one of outdated processes, frustration, and inefficiency.<\/p>\n\n\n\n

We cannot continue to invest millions in infrastructure while neglecting the systems, management, and customer service that make those investments worthwhile. <\/p>\n\n\n\n

True development is not only about new buildings and equipment it\u2019s about how efficiently and respectfully people are served within them.<\/p>\n\n\n\n

I write this not to cast blame, but to call for accountability, structure, and professionalism. <\/p>\n\n\n\n

Antiguans and Barbudans deserve public services that reflect the same level of progress we proudly showcase to the world. Until that happens, all the investment and ambition will continue to fall short of truly serving the people.<\/p>\n\n\n\n

Sincerely,<\/p>\n\n\n\n

A frustrated\u00a0citizen.<\/p>\n\n\n\n

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CLICK HERE TO JOIN OUR WHAT\u2019S APP GROUP Dear Editor, I feel compelled to share my recent experience with the Deep Water Harbour and Customs Department; an experience that left me both frustrated and disappointed. What should have been a simple, straightforward process turned into an exhausting ordeal that highlights just how far behind our […]<\/p>\n","protected":false},"author":12,"featured_media":253913,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[],"class_list":["post-253912","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"yoast_head":"\nLETTER: Frustration At the Deep Water Harbour - When Progress Fails the People - Antigua News Room<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/antiguanewsroom.com\/letter-frustration-at-the-deep-water-harbour-when-progress-fails-the-people\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"LETTER: Frustration At the Deep Water Harbour - When Progress Fails the People\" \/>\n<meta property=\"og:description\" content=\"CLICK HERE TO JOIN OUR WHAT\u2019S APP GROUP Dear Editor, I feel compelled to share my recent experience with the Deep Water Harbour and Customs Department; an experience that left me both frustrated and disappointed. 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