{"id":243737,"date":"2025-07-18T10:17:27","date_gmt":"2025-07-18T14:17:27","guid":{"rendered":"https:\/\/antiguanewsroom.com\/?p=243737"},"modified":"2025-07-18T10:55:06","modified_gmt":"2025-07-18T14:55:06","slug":"pm-browne-slams-banks-over-poor-customer-service","status":"publish","type":"post","link":"https:\/\/antiguanewsroom.com\/pm-browne-slams-banks-over-poor-customer-service\/","title":{"rendered":"PM Browne Slams Banks Over Poor Customer Service"},"content":{"rendered":"
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Calls for urgent reforms and new oversight body<\/p>\n\n\n\n

Prime Minister Gaston Browne has criticised banks in Antigua and Barbuda<\/a><\/strong> for what he described as persistently poor customer service, calling for urgent improvements across the sector.<\/p>

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Speaking at the Eastern Caribbean Currency Union (ECCU) chairmanship handover ceremony, Mr Browne said some financial institutions operating in Antigua and Barbuda<\/a><\/strong> consistently fail to meet basic service standards.<\/p>

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He cited an incident where customers were left standing in the sun for hours, with no tents or shelter provided.<\/p>\n\n\n\n

\u201cIt\u2019s unacceptable,\u201d he said. \u201cGood service is good business.\u201d<\/p>

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The Prime Minister, who also serves as Finance Minister, accused some banking staff of prioritising position over public service and announced plans to fast-track the creation of an Office of Financial Conduct and Inclusion to monitor behaviour in the financial sector.<\/p>\n\n\n\n

In a strong message to the industry, Mr Browne said poor service undermines business activity and regional development, warning banks to reassess their operations amid growing global competition.<\/p>

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\u201cService is love,\u201d he concluded. \u201cLet\u2019s show some love and serve our people graciously and efficiently.\u201d<\/p>

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CLICK HERE TO JOIN OUR WHAT\u2019S APP GROUP Calls for urgent reforms and new oversight body Prime Minister Gaston Browne has criticised banks in Antigua and Barbuda for what he described as persistently poor customer service, calling for urgent improvements across the sector. Speaking at the Eastern Caribbean Currency Union (ECCU) chairmanship handover ceremony, Mr […]<\/p>\n","protected":false},"author":12,"featured_media":236741,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[],"class_list":["post-243737","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"yoast_head":"\nPM Browne Slams Banks Over Poor Customer Service Standards - Antigua News Room<\/title>\n<meta name=\"description\" content=\"Prime Minister Browne slams banks for poor customer service and calls for urgent reforms in the financial sector of Antigua and Barbuda.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/antiguanewsroom.com\/pm-browne-slams-banks-over-poor-customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" 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