{"id":210621,"date":"2024-09-04T04:12:07","date_gmt":"2024-09-04T08:12:07","guid":{"rendered":"https:\/\/antiguanewsroom.com\/?p=210621"},"modified":"2024-09-04T04:22:34","modified_gmt":"2024-09-04T08:22:34","slug":"letter-you-refund-your-customer-the-actual-amount-overbilled","status":"publish","type":"post","link":"https:\/\/antiguanewsroom.com\/letter-you-refund-your-customer-the-actual-amount-overbilled\/","title":{"rendered":"LETTER: APUA must refund customers the actual amount over-billed"},"content":{"rendered":"
\"\"<\/a><\/div>
\"\"<\/a><\/div>\n

This article says, in a nutshell, that APUA overbilled customers. They are making up for it by offering a discount.<\/p>

\"\"<\/a><\/div>\n\n\n\n

Now that is not the way to correct overbilling. You REFUND your customer the actual amount overbilled. Or you subtract it from their next bill. Anything other than that is robbery.<\/p>\n\n\n\n

By how much were we overbilled? How can you offer a 10% discount across the board? If a person just got utilities connected on August 1, would he or she get a discount too? The overbilling does not apply to him.<\/p>

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\"\"<\/a><\/div>\n\n\n\n

What’s going on with APUA nowadays? Minister Nicholas and Minister Yearwood, please do your job and behave honestly. After all, you guys have no utilities to pay like the rest of us.<\/p>

\"\"<\/a><\/div>\n\n\n\n

Fed up<\/p>\n

\"\"<\/a><\/div>","protected":false},"excerpt":{"rendered":"

This article says, in a nutshell, that APUA overbilled customers. They are making up for it by offering a discount. Now that is not the way to correct overbilling. You REFUND your customer the actual amount overbilled. Or you subtract it from their next bill. Anything other than that is robbery. By how much were […]<\/p>\n","protected":false},"author":3,"featured_media":210039,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[],"class_list":["post-210621","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"yoast_head":"\nLETTER: APUA must refund customers the actual amount over-billed - Antigua News Room<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/antiguanewsroom.com\/letter-you-refund-your-customer-the-actual-amount-overbilled\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"LETTER: APUA must refund customers the actual amount over-billed\" \/>\n<meta property=\"og:description\" content=\"This article says, in a nutshell, that APUA overbilled customers. 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