{"id":210038,"date":"2024-08-27T03:47:00","date_gmt":"2024-08-27T07:47:00","guid":{"rendered":"https:\/\/antiguanewsroom.com\/?p=210038"},"modified":"2024-08-27T03:47:01","modified_gmt":"2024-08-27T07:47:01","slug":"letter-need-clarity-and-communication-from-apua","status":"publish","type":"post","link":"https:\/\/antiguanewsroom.com\/letter-need-clarity-and-communication-from-apua\/","title":{"rendered":"LETTER: Need clarity and communication from APUA"},"content":{"rendered":"
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Dear Sir\/Madam<\/p>

\"\"<\/a><\/div>\n\n\n\n

I and some of my relatives have experienced inconsistencies from APUA services. I have itemized and explained them below.<\/p>\n\n\n\n

1.Some were receiving bills in the mail. They then started using the \u201cQuick Pay\u201d service on the APUA website. Months later, the bills stopped coming. They contacted APUA and were told that since they started paying online, paper bills were no longer being mailed. But the \u201cQuick Pay\u201d option does not allow for online viewing of bills! Plus, if APUA is going to stop a service, then it should inform the customer. Any change in routine should come with notification.<\/p>

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2.We also need clarity on disconnection. I asked the cashier in the High Street branch what\u2019s the minimum a person must owe before disconnection. She could not give me a figure but said disconnection could happen if the last payment was made more than 30 days ago.<\/p>

\"\"<\/a><\/div>\n\n\n\n

Suppose I owe only $50 for the past 3 months \u2013 do I get disconnected for that? Someone who owes $800 every month does not get disconnected. Suppose I had to travel on an emergency and was away for 6 weeks. When I return home, I am disconnected because I owe $50, and people who regularly owe more than that don\u2019t suffer.<\/p>\n\n\n\n

Yes, we need some clarity and consistency. What exactly are the rules\/policies\/procedures of APUA? People are confused and it\u2019s getting in the way of being able to enjoy APUA\u2019s services.<\/p>

\"\"<\/a><\/div>\n
\"\"<\/a><\/div>","protected":false},"excerpt":{"rendered":"

Dear Sir\/Madam I and some of my relatives have experienced inconsistencies from APUA services. I have itemized and explained them below. 1.Some were receiving bills in the mail. They then started using the \u201cQuick Pay\u201d service on the APUA website. Months later, the bills stopped coming. They contacted APUA and were told that since they […]<\/p>\n","protected":false},"author":3,"featured_media":210039,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[],"class_list":["post-210038","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"yoast_head":"\nLETTER: Need clarity and communication from APUA - Antigua News Room<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/antiguanewsroom.com\/letter-need-clarity-and-communication-from-apua\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"LETTER: Need clarity and communication from APUA\" \/>\n<meta property=\"og:description\" content=\"Dear Sir\/Madam I and some of my relatives have experienced inconsistencies from APUA services. I have itemized and explained them below. 1.Some were receiving bills in the mail. They then started using the \u201cQuick Pay\u201d service on the APUA website. Months later, the bills stopped coming. 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