{"id":172695,"date":"2023-04-23T20:14:15","date_gmt":"2023-04-24T00:14:15","guid":{"rendered":"https:\/\/antiguanewsroom.com\/?p=172695"},"modified":"2023-04-23T20:17:20","modified_gmt":"2023-04-24T00:17:20","slug":"st-johns-gym-owner-under-fire-for-calling-customers-illiterate","status":"publish","type":"post","link":"https:\/\/antiguanewsroom.com\/st-johns-gym-owner-under-fire-for-calling-customers-illiterate\/","title":{"rendered":"St. John’s Gym owner under fire for calling customers “illiterate”"},"content":{"rendered":"
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Beyond Limits Fitness Centre ANU (Twist Fitness) gym in St. John’s is under fire after a shareholder, Brent D. Emanuel, is accused of verbally abusing a group of paying customers during a training session on April 20th, 2023.<\/p>

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According to a customer, who aired her dismay on the group, Customer Service in Antigua and Barbuda, Brent burst into the yoga room and began using profanity while demanding to know why the group was there. Despite the trainer’s attempts to explain the situation, the customer reported Brent continued to aggressively bark at the group, even going as far as to remove weights in a heated passion.<\/p>\n

The group, who had been patronizing the gym due to its location, flexible hours, equipment, and trainers, were appalled and dismayed by Brent’s behavior. They questioned whether this was a reflection of how the gym operated towards paying customers.<\/p>

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However, the incident has left a bad taste in the mouths of the affected customers, who say they will no longer be patronizing or recommending the gym.<\/p>

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Brent, a shareholder at Beyond Limits Fitness Centre ANU (Twist Fitness) gym in St. John’s, has responded to allegations that he verbally abused a group of paying customers on April 20th, 2023.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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In his response, Brent denies using profanity, stating that he used the phrase “illiterate” to describe the group.<\/p>

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He further claims that the members may have misunderstood the phrase as profanity due to their reading comprehension problems.<\/p>\n

Brent also addressed the issue of payment, stating that his comments had nothing to do with how much or little a member is worth. He explained that he stands by his statement that the members’ fees do not justify their behavior, as they were vandalizing and damaging a space.<\/p>

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To support his claims, Brent attached a picture of a sign posted on the door to the space, which he claims has been up for over a year. He states that walking past the sign in shoes with weights is either illiteracy or deliberate vandalism, and that the public can decide which is more accurate.<\/p>

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The gym has yet to issue a response to Brent’s statement.<\/p>\n

The response to Brent’s comments continues to pour in, with Marcella Andre, the founder and administrator of this page and a professional in customer service training, weighing in on the matter.<\/p>\n

In a comment directed at Brent, Andre commended him for choosing to respond but noted that he had missed some basic elements in the whole concept of “customer service”.<\/p>\n

She pointed out that several people throughout the thread as well as the initial post had mentioned the extreme heat of the establishment as a recurring and deeply felt pain point for customers, but instead of acknowledging this, Brent had skipped over the issue to defend the problematic treatment of the “paying customers”. She stressed that the customer’s comfort matters.<\/p>\n

Andre went on to refute Brent’s emphasis on trespassing and people doing what they like, stating that the individuals were there with a trainer who was their green card, their access to enter where they were taken by said trainer.<\/p>\n

If at all, the focus of Brent’s wrath and attention should have been the trainer. She also highlighted the importance of choosing how to respond to transgressions, stating that the way Brent had chosen to respond had revealed a lot about who he is, and that choice would have consequences.<\/p>\n

Finally, Andre called on Brent to dismount his high horse, have a seat and ponder where things currently are, and apologize and do better. She concluded by stating that Brent had absolutely no right to make inferences about anyone, much less people who are supporting his establishment.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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Beyond Limits Fitness Centre ANU (Twist Fitness) gym in St. John’s is under fire after a shareholder, Brent D. Emanuel, is accused of verbally abusing a group of paying customers during a training session on April 20th, 2023. According to a customer, who aired her dismay on the group, Customer Service in Antigua and Barbuda, […]<\/p>\n","protected":false},"author":3,"featured_media":172696,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[],"class_list":["post-172695","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"yoast_head":"\nSt. John's Gym owner under fire for calling customers "illiterate" - Antigua News Room<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/antiguanewsroom.com\/st-johns-gym-owner-under-fire-for-calling-customers-illiterate\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"St. John's Gym owner under fire for calling customers "illiterate"\" \/>\n<meta property=\"og:description\" content=\"Beyond Limits Fitness Centre ANU (Twist Fitness) gym in St. John’s is under fire after a shareholder, Brent D. 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