{"id":156263,"date":"2022-07-22T10:33:30","date_gmt":"2022-07-22T14:33:30","guid":{"rendered":"https:\/\/antiguanewsroom.com\/?p=156263"},"modified":"2022-07-22T10:33:30","modified_gmt":"2022-07-22T14:33:30","slug":"80-barbuda-tourism-professionals-awarded-d-e-e-r-certificates-of-service-excellence","status":"publish","type":"post","link":"https:\/\/antiguanewsroom.com\/80-barbuda-tourism-professionals-awarded-d-e-e-r-certificates-of-service-excellence\/","title":{"rendered":"80 Barbuda tourism professionals awarded D.E.E.R Certificates of Service Excellence"},"content":{"rendered":"
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Eighty tourism professionals in Barbuda have earned Barbuda\u2019s D.E.E.R Certification having demonstrated their knowledge, skills, ability, and competencies to deliver quality customer experiences, in completing the Antigua and Barbuda Tourism Authority\u2019s service excellence D.E.E.R Ambassador programme designed exclusively for Barbuda.\u00a0CLICK HERE TO JOIN OUR WHATSAPP GROUP FOR NEWS UPDATES.<\/strong>\u00a0<\/a><\/p>

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The D.E.E.R (Delivering Exceptional Experiences Repeatedly\u2019)\u00a0(Deliver Excellence Everyone Responsibility) Programme launched early in July, by the Antigua and Barbuda Tourism Authority (ABTA) in collaboration with the Barbuda Council, offers customer service certification issued by the Antigua and Barbuda Hospitality Training Institute.<\/p>\n

A cross-section of tourism stakeholders in Barbuda ranging from taxi drivers, council employees, entrepreneurs, restauranteurs, hotel employees, tourism officials and police officers took advantage of the intensive three-day certification course.<\/p>

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The first ever graduates of the programme, were recently presented with their certificates, during an ABTA graduation ceremony attended by Antigua and Barbuda\u2019s Minister of Tourism Charles Fernandez.<\/p>

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Other officials also in attendance at the ceremony were Member of Parliament for Barbuda Trevor Walker, Chairman of the Barbuda Council Mackenzie Frank, CEO of the Antigua and Barbuda Tourism Authority Colin C. James and Tourism & Culture Chairperson within the Barbuda Council Calsey Joseph.<\/p>\n

In his congratulatory remarks, Minister Fernandez urged the graduates to view the experience, not only as training but as a means of empowerment.\u00a0\u00a0\u201cThis is about empowering you; this is about taking it to the next level.\u00a0\u00a0And you can only do that if you feel empowered.\u00a0\u00a0You must understand that when you leave here, know that you are leaving as an empowered person equipped with the skills needed to do your job to the best of your ability.\u201d<\/p>

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Further said the tourism minister, \u201cAs tourism stakeholders, you are all important links within the tourism chain, and your contributions negative or positive impact the workings of the entire Antigua and Barbuda tourism industry.\u00a0\u00a0From this day on, you are now tourism ambassadors and contributors to the success of the wider tourism product.\u201d<\/p>\n

Participants were full of high praise for the programme.\u00a0\u00a0Maureen Lee Simon \u2013 Office Manager, Barbuda Cottages and Uncle Roddy\u2019s Bar, Restaurant & Grill called the training \u201cinteractive, interesting and re-affirming\u201d.<\/p>

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\u201cThis training means, that as service providers we are returning to our workplaces more prepared and empowered to meet the needs of our guests and to provide them with the full experience they expect when they travel to Barbuda\u201d, said Simon.<\/p>

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Simon recounts one of the lessons that has stood out for her as, \u201cWe are all contributors. When a customer or visitor comes to Barbuda, their experience begins from the time they land, to the time they leave. Every interaction they will have in Barbuda, will contribute to their overall experience. And so, it is very important that we follow the D.E.E.R concept; our delivery of exceptional experiences repeatedly \u2013 it is our responsibility.\u201d<\/p>\n

\u201cThe importance that has been placed on this programme by the Antigua and Barbuda Tourism Authority, is a testimony to its success\u201d said Training Programme Concept Designer and Facilitator Shirlene Nibbs. \u201cInvesting in our human resources is a critical component in developing the Barbuda tourism product. We are excited to see how this cadre of Tourism Ambassadors will take what they have learnt back into their workplaces, to aid in the next level of growth for Barbuda.\u201d<\/p>\n

Each graduate received an ambassador pin, while taxi drivers and small property owners also received ambassador decals for display on vehicles and accommodations. Ambassador plaques were provided to hotels and restaurants.<\/p>\n

The D.E.E.R Ambassador programme will take place annually in Barbuda.<\/p>\n

CLICK HERE TO JOIN OUR WHATSAPP GROUP FOR NEWS UPDATES.<\/strong>\u00a0<\/a><\/p>\n

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Eighty tourism professionals in Barbuda have earned Barbuda\u2019s D.E.E.R Certification having demonstrated their knowledge, skills, ability, and competencies to deliver quality customer experiences, in completing the Antigua and Barbuda Tourism Authority\u2019s service excellence D.E.E.R Ambassador programme designed exclusively for Barbuda.\u00a0CLICK HERE TO JOIN OUR WHATSAPP GROUP FOR NEWS UPDATES.\u00a0 The D.E.E.R (Delivering Exceptional Experiences Repeatedly\u2019)\u00a0(Deliver […]<\/p>\n","protected":false},"author":3,"featured_media":156264,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-156263","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-featured"],"yoast_head":"\n80 Barbuda tourism professionals awarded D.E.E.R Certificates of Service Excellence - Antigua News Room<\/title>\n<meta name=\"robots\" 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