{"id":14030,"date":"2018-04-02T21:22:58","date_gmt":"2018-04-03T01:22:58","guid":{"rendered":"https:\/\/antiguanewsroom.com\/?p=14030"},"modified":"2018-04-02T21:22:58","modified_gmt":"2018-04-03T01:22:58","slug":"hotelier-who-once-strongly-criticised-liat-is-now-congratulating-the-airline-letter","status":"publish","type":"post","link":"https:\/\/antiguanewsroom.com\/hotelier-who-once-strongly-criticised-liat-is-now-congratulating-the-airline-letter\/","title":{"rendered":"Hotelier who once strongly criticised LIAT is now congratulating the airline (LETTER)"},"content":{"rendered":"
\"\"<\/a><\/div>
\"\"<\/a><\/div>

April 3rd<\/sup> 2018<\/p>

\"\"<\/a><\/div>\n

 <\/p>\n

Board, Management & Staff<\/p>\n

LIAT (1974) LTD<\/p>

\"\"<\/a><\/div>
\"\"<\/a><\/div>\n

Caribbean<\/p>

\"\"<\/a><\/div>\n

 <\/p>\n

Dear Board, Management & Staff of LIAT:<\/p>\n

 <\/p>\n

I want to say congratulations, but before I do, let me briefly explain how I travelled with you from those turbulent times of \u201cheads must roll\u201d to the present, and how I look forward to traveling with you through clearer skies to a brighter future not just for LIAT but for the entire region.<\/p>

\"\"<\/a><\/div>\n

 <\/p>\n

Present<\/u><\/p>\n

 <\/p>\n

As the ATR 72 aircraft lifted off the Antigua runway I glanced at my watch: 6 am on the dot.\u00a0 And at 6:29 am we arrived to Dominica, 11 minutes ahead of schedule. \u00a0\u00a0I shook my head and smiled:\u00a0 LIAT was on time again.<\/p>

\"\"<\/a><\/div>\n

 <\/p>\n

But the staff does not seem surprised as if they had every confidence they could turn things around.\u00a0 This became evident over the past two years because each and every time I checked in at the LIAT counter at Douglas Charles Airport in Dominica, I would ask \u201cIs the flight on time?\u201d and their response: \u201cBut Mr. Nassief, LIAT is ALWAYS on time\u2026.\u201d\u00a0\u00a0 It began as a joke with laughter rippling down to the end of the check-in line.\u00a0 But I have stopped laughing now \u2013 I just smile in amazement at the fact that LIAT really is always on time.<\/p>

\"\"<\/a><\/div>\n

 <\/p>\n

At least for me.\u00a0 The last 26 flights that I have taken since the passage of Hurricane Maria (generally between DOM, BGI, ANU and SLU) I do not recall a single one being late.<\/p>\n

 <\/p>\n

Past<\/u><\/p>\n

 <\/p>\n

It was almost 5 years ago \u2013 the summer of 2013 – that I penned 4 letters over the course of four months to the board and shareholders of LIAT demanding that \u201cheads must roll\u201d.\u00a0 I documented over 39 incidents of flights with delays ranging from 1 hour to 3 days.\u00a0 My first letter was to the Board of Directors.\u00a0 Nothing happened.\u00a0 Then to the Chairman of the Board.\u00a0 Nothing happened.\u00a0 Then to the shareholder Prime Ministers.\u00a0 The day that I sent that one out, something miraculous occurred: LIAT\u2019s CEO resigned.\u00a0 One head rolled, but nothing changed – service and on-time performance continued to be a disaster.\u00a0 So I wrote my fourth letter to Ralph Gonsalves urging him to step aside as Chairman of LIAT\u2019s Shareholders Committee.\u00a0 Of course that did not happen. What next?\u00a0 Who is higher than Ralph?\u00a0 I began to pen my 5th<\/sup> letter to\u2026\u2026.. guess who?\u00a0 God!\u00a0 Asking for Divine Intervention (I\u2019m not kidding, I actually started to write it).<\/p>\n

 <\/p>\n

Future<\/u><\/p>\n

 <\/p>\n

Great service and on-time performance is one battle. Affordability is another one to be waged internally (cost reduction) and externally with Heads of Government to reduce air-related taxes and fees. It is at times cheaper to fly from Barbados to Miami than from Barbados to Dominica.\u00a0 An article in Caribbean Journal noted, \u201cA review of regional fares indicated that on average taxes and fees are approximately 80% of the base airfare charges, thus comprising over 40% of total ticket cost.\u201d\u00a0 The third battle is convenience and connections. Having to go through more than one security checkpoint when traveling in transit from one island to another is absurd, again something that Heads of Government must resolve.\u00a0 Also, LIAT needs to seamlessly connect to inbound and outbound international flights to truly facilitate intra and extra regional travel through more and better interline and codeshare agreements. Making significant strides in all of these areas will transform LIAT\u2019s performance and bottom line, but more than that, will significantly boost travel and thus GDP throughout the region.<\/p>\n

 <\/p>\n

In Closing<\/u><\/p>\n

 <\/p>\n

As Nelson Mandela said, \u201cIt always seems impossible until it\u2019s done.\u201d\u00a0 Congratulations are in order for the Board, management and staff of LIAT.<\/p>\n

 <\/p>\n

I actually do look forward to my next flight with you!<\/p>\n

 <\/p>\n

A special mention of LIAT\u2019s recently appointed CEO Mrs. Julie Reifer-Jones, whose steadying hand held the airline as 2nd<\/sup> in command for many years between several tumultuous CEO rotations.\u00a0 The opportunity is now hers to continue the airline\u2019s transformation and positively impact Caribbean economies. The fact that she is also LIAT\u2019s first Woman CEO is refreshing.<\/p>\n

 <\/p>\n

Sincerely Yours,<\/p>\n

 <\/p>\n

 <\/p>\n

 <\/p>\n

 <\/p>\n

Gregor Nassief<\/p>\n

Dominica Hotelier<\/p>\n

 <\/p>\n

p.s. As one of many who almost lost life and limb during Hurricane Maria, I wish to echo the recent words of Prime Minster Skerrit: \u201cI wish to thank LIAT, the Caribbean Airline, for their unflinching commitment to our welfare and wellbeing in the aftermath of the hurricane.\u00a0 As soon as it was possible and practical, LIAT was bringing relief supplies and transporting ill and vulnerable citizens out of the country\u2026. And I must stress, for free\u2026.. \u201c\u00a0 Thank you !<\/p>\n

\"\"<\/a><\/div>","protected":false},"excerpt":{"rendered":"

April 3rd 2018   Board, Management & Staff LIAT (1974) LTD Caribbean   Dear Board, Management & Staff of LIAT:   I want to say congratulations, but before I do, let me briefly explain how I travelled with you from those turbulent times of \u201cheads must roll\u201d to the present, and how I look forward […]<\/p>\n","protected":false},"author":3,"featured_media":14031,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[55],"tags":[],"class_list":["post-14030","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-letters-to-the-editor"],"yoast_head":"\nHotelier who once strongly criticised LIAT is now congratulating the airline (LETTER) - Antigua News Room<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/antiguanewsroom.com\/hotelier-who-once-strongly-criticised-liat-is-now-congratulating-the-airline-letter\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Hotelier who once strongly criticised LIAT is now congratulating the airline (LETTER)\" \/>\n<meta property=\"og:description\" content=\"April 3rd 2018   Board, Management & Staff LIAT (1974) LTD Caribbean   Dear Board, Management & Staff of LIAT:   I want to say congratulations, but before I do, let me briefly explain how I travelled with you from those turbulent times of \u201cheads must roll\u201d to the present, and how I look forward […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/antiguanewsroom.com\/hotelier-who-once-strongly-criticised-liat-is-now-congratulating-the-airline-letter\/\" \/>\n<meta property=\"og:site_name\" content=\"Antigua News Room\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/antiguanewsroom\" \/>\n<meta property=\"article:published_time\" content=\"2018-04-03T01:22:58+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/mlavawteztbj.i.optimole.com\/w:auto\/h:auto\/q:mauto\/f:best\/https:\/\/antiguanewsroom.com\/wp-content\/uploads\/2018\/04\/Gregor.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"750\" \/>\n\t<meta property=\"og:image:height\" content=\"464\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Editor\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@AntiguaNewsRoom\" \/>\n<meta name=\"twitter:site\" content=\"@AntiguaNewsRoom\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Editor\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/antiguanewsroom.com\/hotelier-who-once-strongly-criticised-liat-is-now-congratulating-the-airline-letter\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/antiguanewsroom.com\/hotelier-who-once-strongly-criticised-liat-is-now-congratulating-the-airline-letter\/\"},\"author\":{\"name\":\"Editor\",\"@id\":\"https:\/\/antiguanewsroom.com\/#\/schema\/person\/36cac05ef6398fe56ae3e6317f8535c5\"},\"headline\":\"Hotelier who once strongly criticised LIAT is now congratulating the airline (LETTER)\",\"datePublished\":\"2018-04-03T01:22:58+00:00\",\"dateModified\":\"2018-04-03T01:22:58+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/antiguanewsroom.com\/hotelier-who-once-strongly-criticised-liat-is-now-congratulating-the-airline-letter\/\"},\"wordCount\":792,\"commentCount\":4,\"publisher\":{\"@id\":\"https:\/\/antiguanewsroom.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/antiguanewsroom.com\/hotelier-who-once-strongly-criticised-liat-is-now-congratulating-the-airline-letter\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/mlavawteztbj.i.optimole.com\/w:750\/h:464\/q:mauto\/f:best\/https:\/\/antiguanewsroom.com\/wp-content\/uploads\/2018\/04\/Gregor.jpg\",\"articleSection\":[\"Letters to the editor\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/antiguanewsroom.com\/hotelier-who-once-strongly-criticised-liat-is-now-congratulating-the-airline-letter\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/antiguanewsroom.com\/hotelier-who-once-strongly-criticised-liat-is-now-congratulating-the-airline-letter\/\",\"url\":\"https:\/\/antiguanewsroom.com\/hotelier-who-once-strongly-criticised-liat-is-now-congratulating-the-airline-letter\/\",\"name\":\"Hotelier who once strongly criticised LIAT is now congratulating the airline (LETTER) - 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