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ABHTA Elevates Hospitality Standards with Hands-On Housekeeping Training!
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The Antigua & Barbuda Hotels and Tourism Association (ABHTA) continues to set the bar for excellence in hospitality! On March 18-19, we hosted an impactful Housekeeping Certification 2-Day Course, designed to refine skills in professionalism, cleaning techniques, towel artistry, and customer service.
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Facilitated by industry expert Patricia Tully, CHHE, CHE, the training empowered participants with hands-on knowledge to enhance service quality and efficiency.
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Patricia Tully shared:
“It was a very good training session….Participants received customer service training and self-development guidance alongside housekeeping techniques, ensuring they deliver high-quality guest service with professionalism and excellence.”
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Among the enthusiastic participants Colin Jonas, Houseman at Blue Waters Resort & Spa, shared:
“It truly was an invaluable experience! Ms. Tully’s teaching approach made everything easy to learn. I know that what I’ve learned will not only make me a better professional but also help me grow as an individual.”
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Fitmaurize Christian, VP of Awesome Development Ventures, who sent four (4) of his staff members, emphasized:
“You cannot expect excellence in service without investing in your staff. Training like this fosters an ownership culture, leading to better service and customer satisfaction.”
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A huge thank you to all participants and supporters who continue to champion professional development in hospitality!
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Want to join our next training? Visit www.antiguahotels.org/training/ or contact Anthea Watkins at [email protected]
CLICK HERE TO JOIN OUR WHAT’S APP GROUP
CLICK HERE TO JOIN OUR WHAT’S APP GROUP
CLICK HERE TO JOIN OUR WHAT’S APP GROUP
CLICK HERE TO JOIN OUR WHAT’S APP GROUP
CLICK HERE TO JOIN OUR WHAT’S APP GROUP
CLICK HERE TO JOIN OUR WHAT’S APP GROUP
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We need to fix our systems in Antigua. We don’t need training for making beds and changing shit pans. We need a good education system, and social services so we don’t always end up with the SLAVE JOBS AT SLAVE PAY.
I don’t understand why we are so proud of this. TOWEL ARTISTRY, CLEANING TECHNIQUES, is this our idea of progress. GIVE ME A BREAK
Some hotels really needed this
I hope they teach them how to deal with people too especially tourist.
NICE!!
I always believe that a well-trained staff makes a big difference.